Tough problems solving requires the ability to define the true problem, analyse the possible causes, create options, select the most feasible option and then implement it. A systematic approach will give you the techniques to approach the problem in a creative way.
Creative Problem Solving at your Workplace
Change management capability allows all organization types to effectively adapt to new or evolving strategic needs. As organisational drivers change, strategy will need to adapt, requiring organisations to continually review and improve their capability, products and/or services to remain relevant in today’s ever changing world.
Change Management Now
Communication Made Easy
This one-day communication skills course provides a powerful insight into the way communication works. It's a practical day, filled with exercises, games and discussion. You'll practise ways to handle difficult or tricky situations, and you'll go away with a set of personalised skills you can use immediately.
It is easy to provide great customer service to those individuals who have a great personality, but not every experience is a positive one. The fundamental purpose of a business is to get and retain customers. The goal is to satisfy customer needs and create an impact through customer service.
Creating an Impact through Customer Service
Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers.
Managing Complaints and turning it around
All managers and supervisors are, by definition, leaders in their workplace. Critical leadership skills are necessary for success as a supervisor or manager. The main objective of this course is to discuss the important supervisory and managerial topic of leadership and explain how you can become a more effective leader
Effective Leadership for Supervisors and Managers
Digital Marketing For Workplace
Digital marketing is just one of the many fields that’s constantly changing. To stay competitive, marketers need to keep learning new skills and Digital training is important than ever before. More jobs are being automated and companies need employees to step up their skills set in designing new, innovative products or create complex marketing strategies.
Innovation Skills for Supervisors and Managers
All managers and supervisors are increasingly required to adopt innovative practices to improve their company culture and work practices. Critical innovation skills are necessary for success as a supervisor or manager. With our 5-3-3 model for innovation success, managers and supervisors will gain a clear and effective approach to introducing, managing and sustaining innovation in their work place.
Design Thinking for Supervisors and Managers
All managers and supervisors are increasingly required to adopt design thinking to discover new products and services. Design Thinking enables supervisors and managers to follow through the 4 steps to design and test the market’s demand for such goods or services. The main objective of this course is to learn the steps in Design Thinking and to apply these within their work context.
Respond Effectively in Writing / Typing
Your career success depends on what you write and how you write it. Write Correspondence gives you the rules and guidelines you need to make each of your emails, letters and other business messages readable, clear and producing the results you want. This course addresses some of the challenges that writers face when composing written communications at the workplace.
Five Stars on the Road- Module 4
Understand how to be the ultimate 5 star driver / Private Hire driver. Blending the learning concepts of Module 1 to 3 of safety, productivity and service, this course will guide you on a fast track to shine and perform your duties to peak at what you do. Learn how to work around obstacles and turn it to your advantage to be above the rest.
Customer Service on the Road - Module 3
Customer service for drivers is often one of the best tools for marketing your brand. Be a mobile brand ambassador and earn the wows from customer as an occupational driver. Key concepts will guide them through this journey and understand how to internalize these concepts.
Productivity on the Road- Module 2
Inculcating the skills learnt from Module 1 and implementing the principles of productivity. You will learn how to develop personal productivity goals and strategise it to meet corporate targets. Proper road planning and how to use simple tools to achieve your priorities will increase your confidence and competency to properly execute your routing.
Safety on the Road - Module 1
To present the principles of safe driving and maintaining space to reduce the risk of a collision; to introduce observational skills; to enhance knowledge of road traffic procedures and road traffic law; and to increase trainee awareness of the driving environment.
Essential skills in Vehicle Fleet Management
Managing a fleet of vehicles is critical to reducing costs and ensure accountability for your company. This course will equip fleet owners / supervisors to understand the overview of fleet management and the areas that the organisation will look at to effectively manage the fleet.